When I rented a server in November because I thought you could mod, I contacted support and asked how I'd access my FTP. They told me I couldn't and I asked for a refund, and well, I got a refund. This was all within 3 days though.
They're based in the USA so if you really really want your money back, you can probably take it up with the BBB.
Well, I waited 7 days so...
Let's ask PayPal to give me money back because I did not receive the product as advertised by Treyarch (which I should get as of May 31st).
I added your gameserver guy on steam imma troll him
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offtopic but is there ANY hope of mod tools?
GameServers.com told me that Treyarch are "finetuning" them. Yeah, right.